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About us


Statement on quality

The RNHRD is committed to providing high quality services and to raising standards continuously and has developed a bespoke quality measurement system to improve the patient experience by monthly audit of various areas of patient safety (vital aspects of clinical safety). The outcomes provide assurance to the board on quality measures and identify any potential risks to patient safety.

The board monitors progress against key national and local targets in monthly and quarterly board performance reports and ensures action is taken to continuously improve the quality of services provided by the trust.

National patient survey results

To improve the quality of services that the trust delivers, it is important to understand what patients think about their care and treatment. One way of doing this is to ask patients who have recently used the trust’s services to tell us about their experiences. Our trust consistently scores highly in national patient surveys, which cover areas relating to care and treatment, cleanliness, mixed-sex accommodation, waiting times, quality of food, complaints and overall experience. For further details of the survey results, click here.

Our commitment to being open

Communicating effectively with patients, their families and carers is a vital part of the process of dealing with patient-safety incidents in healthcare. The RNHRD board is committed to implementing the principles of being open:

  • acknowledgement
  • truthfulness, timeliness and clarity of communication
  • apology
  • recognising patient and carer expectations
  • professional support
  • risk management and systems improvement
  • multidisciplinary responsibility
  • clinical governance
  • confidentiality
  • continuity of care

Our commitment to privacy and dignity

Our commitment to patients is that we will respect all aspects of their privacy and dignity. All our patients should feel that the care and treatment given at our hospital is delivered with compassion and equality. To read more click here.

Delivering same-sex accommodation: statement of compliance

We are proud to confirm that mixed-sex accommodation has been eliminated in the RNHRD.  To read our statement click here.

Safegaurding Adults and Children

The RNHRD is committed to providing high-quality and safe services to patients and will work collaboratively with partners to achieve this.

We have a robust structure in place to support safeguarding of adults and children, to view our structure and key contacts click here.

We work closely with Bath and North East Somerset Council, to view a summary of the council's safeguarding groups and meetings we are involved with click here, for further information on the council's policies on safeguarding vulnerable adults click here. 

Getting it Right -  equal access to healthcare for those with a learning disability

The RNHRD has signed up to Mencap's 'Getting it Right' campaign. We believe all people with a learning disability have an equal right to healthcare, all healthcare professionals have a duty to make reasonable adjustments to the treatment they provide to people with a learning disability and all healthcare professionals should provide a high standard of care and treatment and value the lives of people with a learning disability. More details on the campaign can be found here. The Getting it Right charter can be found on the right of this page, under useful links.

Working Together to safeguard children: declaration of statutory compliance

The board of RNHRD NHS FT is assured that the hospital has appropriate systems and processes in place to safeguard children and young people in line with the recommendations of the Care Quality Commission. For details, click here.

The Local Safeguarding Children Board (LSCB) brings together local agencies working with children and families.  LSCB is responsible for policy, procedures and services to support children and families in need to prevent significant harm.  The RNHRD has senior management representation on this board to ensure that its policies and practices are in line with national and location requirements for safeguarding children and young adults in its care.  Bath and North East Somerset Council published their Children and Young People's Plan (CYPP) 2011-2014 in July 2011. This plan sets out the strategic direction for the delivery of all services to children, young people and their families for the next three years. It highlights agreed priorities and the future development of our services for children and young people across health, education and social care. For further information about the council's services for children and families click here and for information on childcare click here.

Care Quality Commission declarations 

Care Quality Commission (CQC) essential standards of quality and safety 2013/14 compliance declaration

The RNHRD NHS FT is required to register with the Care Quality Commission (CQC) as a provider of NHS health care.  There are no conditions related to this trust's registration.

The requirement for the CQC to register the trust includes an assessment of compliance with the 'Essential standards of quality and safety'.

The executive directors have completed an assessment against the essential standards of quality and safety for quarters 1,2 & 3 of 2013/14 and declared full compliance in all areas.

The full report is available here and further information is available here.

Flu preparedness

The RNHRD is prepared to deal with a flu pandemic to minimise the disruption to patients and enable the staff to maintain clinical care. These preparations include leadership by a named flu director, testing plans, implementing policies to protect staff and deal with sickness levels and communicating with external bodies.