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Twitter guidelines

These guidelines have been produced to help you understand how we use Twitter.

Our Twitter content is managed by the Communications Team at the RNHRD and you can send any questions or comments about our use of social media to us at

The site is set up for communication of relevant news to Trust members, staff, stakeholders and the general public.
We share lots of different information on Twitter, including:

  • Links to media articles about the RNHRD
  • Press releases
  • Details of Trust Board and any other public meetings
  • Website updates
  • Fundraising events
  • Publication of any reports – eg annual report
  • Links to relevant general health articles in the media
  •  ‘retweets' and shared links from other health and social care agencies, voluntary sector organisations and partner organisations.


We monitor Twitter activity during office hours and will always to our best to get back as quickly as possible to anyone who contacts us and requires a response. We don't monitor Twitter out of office hours or on the rare occasions our internet service is unavailable.

Replies and direct messages

We are not able respond to clinical or medical questions via Twitter. We welcome feedback and ideas from all our followers and will endeavour to join the conversation where possible.

However, we may not be able are to reply individually to all the messages we receive via Twitter. The communications team reads all @replies and Direct Messages and ensures that any emerging themes or helpful suggestions are passed to the relevant people in the trust. We cannot engage on issues of party politics.

 The usual ways of contacting us for official correspondence are detailed in the contact us section of our website.

 Patient Advice and Liaison Service

Our Patient Advice and Liaison Service  can be contacted here.

Twitter guidelines

We follow users who are relevant to our organisation, for example health and social care agencies and voluntary sector organisations. We do not automatically follow people or organisations that follow us.
Following other people or organisations does not imply endorsement of any kind on the part of our Trust.

We will not respond to any abusive or offensive tweets. Unsuitable comments will be removed.

We use a number of #hashtags for topics that we tweet about, they include:

#RNHRDFuture – for tweets about the future of our services

#RNHRDagm follow this hashtag for tweets about our annual general meeting

#RNHRDamd follow this hashtag for tweets about our annual members day

#RNHRDvolunteer follow this hashtag for tweets about volunteering

Press and media
The Trust Twitter stream is not intended for use by the media, however, we are happy for news stories to be taken from our feeds. If you are a member of the media and have a query or concern, please contact our Communications Team

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